Update date：August 4,2023
A. General ProvisionsTo help you understand how we process your personal data, we have prepared a brief summary of our Privacy Notice. For more details, please see the full version of the Privacy Notice below. We recommend that you also read the full version of the Privacy Notice so that you fully understand how we process your personal data and what options and rights you have in relation to your personal data.
| Key Points | Summary |
|---|---|
| Who is responsible for collecting and using your data | Generally, realme is responsible for collecting and using your personal data. |
| Data we use | We process data about you that you directly provide to us or that we collect when you use our Services. We may also receive personal data about you from third parties. |
| What we use it for | We will use your personal data only when we have a lawful basis to do so, such as the
performance of contract to provide you with Services, for our legitimate interest, with
your consent or to comply with our legal obligations.
We may also process your personal data when you participate in promotional activities such as prize draws. |
| How long we keep your data | We will not keep your personal data for longer than we need it. In most cases, we will keep your personal data only for as long as necessary to use it for the purposes that we tell you about. Sometimes, though, the law requires us to keep it for longer. |
| Marketing | We may send you information about Services or offers that you may be interested in. If we need your consent to do that, we will only do so with your consent and you can opt out of such marketing communications at any time. |
| Sharing your personal data with third parties | We may share your personal data with other companies that are controlled by, or under common control with us, third parties such as our business partners and service providers or where we are required to do so by law. We will ensure that our business partners and service providers are subject to appropriate data protection obligations. |
| Security | We take the security of your data very seriously. We have implemented various technical and organisational measures to protect your personal data. |
| Your rights | Some data protection laws may grant you rights in relation to your personal data,
including, for example, the right: • to be informed of how we process your personal data; • to access the personal data we hold about you and information about their processing; • to request that we delete or update inaccurate personal data; or • to complain to the relevant regulator if you think that we have infringed any of your rights. If you are living in Europe, you will have specified rights further outlined in this Privacy Notice. |
| Children | Our Services are aimed at users who are at least 18 years old. We try not to collect and use children’s data. |
| International transfer | We may update this Privacy Notice from time to time and will notify you of any updates in an adequate manner. |
| Contact us | If you have any questions, you can contact us at https://www.realme.com/global/privacy-feedback . |
his Privacy Notice describes how we collect, use, disclose, transfer, store and otherwise process your personal data when you are using our services, including our websites, our smartphones, tablet computer or wearable devices, apps, online services, and other products (hereinafter collectively referred to as "Services").
Please read the Privacy Notice carefully and familiarize yourself with our privacy practices before using our Services or providing your personal data.
This Privacy Notice will help you understand the following:
A. General Provisions
I. Responsibilities
II. How We Collect Personal Data and What Types of Personal Data We Collect
III. How We Use Your Personal Data
IV. How We Use Cookies and Similar Technologies
V. How Long We Keep Your Personal Data
VI. How We Disclose Your Personal Data
VII. How Your Personal Data Is Transferred Globally
VIII. How We Protect Your Personal Data
IX. Your Rights Regarding Your Personal Data
X. How We Process Children's Personal Data
XI. Third-Party Websites
XII. How This Privacy Notice Is Updated
XIII. Contact Us
B. GDPR Specific Provisions
I. Legal Bases for the Processing of Personal Data
II. Additional Information on How Your Personal Data Is Transferred Globally
III. Additional Information on Cookies and Other Tracking Technology
IV. Additional Information on Your Rights Regarding Personal Data
V. Contact Details of the European Union Representative
In addition to this Privacy Notice, specific privacy notices might apply depending on the Services used. We will, in each case, provide you with the applicable privacy notice.
The general provisions of Section A shall apply to you no matter where you are located. Section B only applies to customers located in the European Union, Liechtenstein, Norway, the United Kingdom or Switzerland ("Europe").
We operate and offer our Services globally. However, our Services partially differ depending on where you live. Realme Chongqing Mobile Telecommunications Corp., Ltd. (with its registered address at No.178 Yulong Avenue, Yufengshan, Yubei District, Chongqing, P.R. China) and its affiliates (hereinafter referred to as "realme", "we", "us", or "our") are committed to protecting and respecting your privacy. When you are using our services, we will process your personal information in accordance with this Privacy Notice.
To the extent that personal data localization requirements apply, we will comply with these requirements. If you would like to better understand how we process your personal data in your jurisdiction, please contact us using the "Contact Us" section.
The expression "realme", "we", and "us" therefore means either Realme Chongqing Mobile Telecommunications Corp., Ltd. or the relevant entity depending on where you live.
Please note that, in relation to after-sales services, we work with authorized exclusive distributors or third-party service providers. These authorized exclusive distributors or service providers are responsible for the processing of personal data that you provide to them in connection with your requested customer service or in connection with their marketing activities.
The term personal data follows a very broad understanding and means any information relating to an identified or identifiable individual. This means that not only the data that, for example, identifies you directly, such as your name or address, is personal data but also other data, which when combined with other information accessible to us, enables us to link that data to you, for example, an IP address.
Our channels for collecting personal data include: 1. you provide your personal data to us directly; 2. we obtain certain personal data automatically when you interact with our Services, such as information about how you interact with our Services or us and/or; 3. we obtain certain personal data about you from third parties.
The personal data we collect depends on the environment in which you interact with us, the choices you make, including your privacy settings and the features and Services you use.
1. Personal Data Directly Provided by You
You may provide personal data to us directly in which case you are generally free to choose which personal data you want to provide to us. However, if some personal data is required for the performance of our Services, and you choose not to provide that personal data, we may not be able to provide you the Services you requested. Personal data we directly collect from you may, for instance, include the following:
If you order Services from us, or use a paid Service:We may collect your delivery details, bank account number, credit card details, billing address and other financial information relating to the transaction, order number, name and contact details, information on your purchase, return, refund or other request and any other communication records, so we can process your order.
When you follow our social media accounts or interact with us in any other way: We may collect your profile information, the content and details of the timing of the communication exchanged or other personal data as required to respond to your request. The data we receive is dependent on your privacy settings with the social network.
When you share content with others: Some of our Services allow you to communicate and share content with others. The communicated or shared content shall be transmitted through and stored in our system.
When you sign up for our User Experience Program: When participating in this program, we may collect your device information (device identification data, configuration data, system and app data, advertising ID, IP address, time zone), your usage data (e.g., product function usage statistics, product upgrade statistics, as well as data about app installation, uninstallation, error logs), information about the location of your device (to the extent you allow such location tracking separately; you may disable the collection of location data at any time via device level setting), and your log information (e.g., time at which the service is utilized and the duration of use, search words that have been entered using the service and information about device and software events such as reboots, upgrades, errors, crashes). This program may require a network connection, and some data can only be uploaded over Wi-Fi.
We may ask you to provide personal data or collect it under other circumstances such as in connection with marketing: Such activities include when you enter prize draws, coupons or other competitions, participate in promotional or marketing activities organized by us or our business partners on our behalf, complete questionnaires or participate in user forums or blogs hosted by us or our business partners. To this extent, we may ask you to provide personal data such as your name, address, email address, phone number and other personal data as indicated in connection with such activities.
When you subscribe to our newsletters: We may collect your name, email address and information on how you interact with our promotional communication (such as whether or not you have opened the email or tapped on a contained link).
In some jurisdictions we may be required to conduct a real name authentication process for certain Services you might use: In such a case, we will also collect your full name and details of a government issued ID. If you refuse to provide such personal data we may not be able to provide you the corresponding Services.
2. Personal Data We Automatically Collect About Your Use of Our Services
In addition to the personal data you provide yourself, we may also automatically collect information about your use of our Services—in particular, when you use your device. The personal data we may collect in particular includes the following:
Device information: This may include device name, device model, region and language settings, device identifier, device hardware information and status, IP address, MAC address, operating system version, and settings of the device used to access the Service.
Log information: This may include when and how long the Service is used, search terms entered through the Service, and the error log information of your device. The Android system in your smartphone, tablet computer and/or wearable is designed in such a way that your error or crash log will contain information collected at the time of the event, which allows us to analyze the reason for the crash. Such information may sometimes include your personal data, such as your phone number, email address, Google account, Facebook account, etc. However, we have implemented security measures to ensure that this information is used only for error log analysis and not for personal identification or other purposes.
Location information: This may include the GPS signal of the device or information about Wi-Fi access points and base stations near you, and the device location ID and network service provider ID when you access some location-based services (for example when you use the weather app). We will ask you if you want to enable location-based services for each of the various location-based apps. You can disable the location settings of your device from the device settings. If you disable location information, the functionalities of the apps that use location information to provide Services to you may be impaired.
Camera: To ensure the camera app functions properly, we collect the operational data (e.g., how many times you use the app, and the number of photos taken), information about the photos taken (e.g., photosensitivity, number of faces captured) and information about the available space left on your device.
Other information about your use of the Service: This may include the version of the app or browser type being used, language setting, IP address, device type, the website visited and how you interact with the content provided through the Service.
Please also see the Section "How We Use Cookies and Similar Technologies" below for further information on personal data that we automatically collect via Cookies and other tracking technology when you visit our website.
3. Personal Data We Obtain From Third Parties
We may obtain personal data about you from third parties. For example, where permitted by law, we may obtain data about you from public or commercial sources, including activity from social networks you use, and may combine it with other information received from you or relevant to you. In particular, if you interact with us through a social media site or third-party service, such as when you like, follow, or share realme content on Facebook, Twitter, or other sites, we may receive information from the social network, including your profile information, picture, user ID associated with your social media account and any other information you permit the social network to share with third parties.
4. Types of Data Processed Locally Within Your Device
For the avoidance of doubt and to transparently inform you about the processing of data, please note that the data set out in this section will only be collected and processed locally on your device and not uploaded to our servers. Therefore, we will neither access, collect nor otherwise process such data, nor will we be able to disclose such information to any third party or use it for any other purpose. This also means that this data processing is done by you only and is thus not subject to this Privacy Notice. If you want to exercise your rights in relation to such data or would like to modify or delete it, we will not be able to support you, except to provide information on how you can handle your data yourself.
When you use facial or fingerprint recognition: These functionalities enable rapid unlocking of your device with your prerecorded facial or fingerprint information. To activate this function, you will need to provide your facial information or your fingerprint information captured from different angles. This type of information will be encrypted with a unique secret key file system.
Photos information: The "Photos" app uses the local image and video recognition algorithms of the device to provide you with the function to organize your photos and videos. If you allow the app to use your location information, the device will record latitude and longitude information for your photo and video files. If you do not want to record your location when you take a photo, you can disable this feature at any time in your device's settings. When you search for a picture, the device's technology will match photos related to the search term, allowing you to quickly view the photos.
5. Other Non-personal Data
Non-personal data refers to information which cannot be directly or indirectly associated with any specific individual. We may process aggregated or otherwise anonymized data.
We collect non-personal data to understand users' preferences, improve our operational efficiency and optimize our websites and your product experience. If the non-personal data is combined with personal data, all such data will be treated as personal data.
1. We will use your personal data for the following purposes:
• to provide you with realme's Services, process your orders or fulfil the contract between you and realme;
• to activate Services you have purchased, your warranty service and specific software licenses；
• to offer or advertise our products and services and/or the products and services of selected third parties via notifications, including user message notifications, application updates and installations, new product releases, security verification, customer survey, sales/promotion information, advertisements, commercial activities and other commercial information that may be of interest to you. In addition to push notifications, we will also send you SMS messages and emails. In specific product/service scenarios, you can opt-out either by unsubscribing via SMS or E-mail, or changing app notification permissions;
• to ensure and enhance your user experience, we prepare an application recommendation service to recommend high-quality applications. You will receive recommended application package when you initially turn on your device or reset your device to factory settings, and connect to Wi-Fi at the same time. You can also choose to uninstall these applications, after you accept the application recommendation service and download related applications;
• to diagnose product issues and provide other customer care and support Services；
• to conduct customer surveys in order to enhance your user experience and improve our Services along with their security features；
• to analyze the customer market on the basis of the country where the users use our Services;
• to analyze the efficiency of our business operations;
• to analyze error logs to improve device quality and app functions;
• to provide you with personalized Services and to recommend and display content and advertisements tailored to you on our Services;
• to allow and manage your participation in prize drawings, contests or similar promotional activities held by us;
• to communicate with you and reply to your questions or comments submitted to our email or through our online platforms, including social media accounts;
• to notify, push, and provide new carrier features, provide good network experience, fast operator feature updates, reliable and secure updates, as well as runtime feature customization through COTA (Customization Over The Air), if you purchase a carrier-customized device that has cooperation with carrier, and when you insert a SIM card or connect to the network;
• to ensure the functionality and safety of our Services, to verify your identity, to conduct internal auditing and to prevent and investigate fraud, cybersecurity threats or other improper use;
• to enhance and develop our Services, such as to improve the functional experience of the product, improve the product in terms of user-friendliness, operational performance, functions and design;
• to pursue or defend against legal claims;
• to comply with our legal obligations.
2. When we want to use the personal data for other purposes not covered by this Privacy Notice, we will inform you about that and ensure that the use of your personal data complies with the law.
3. We do not make any decisions involving the use of algorithms or profiling that produces legal effects or other effects that significantly affect you.
We use Cookies and similar tracking technologies on our website and other Services.
1. What Are Cookies?
Cookies are small text files that are transferred from our Services and stored on your device. Our Services may use "Cookies" and other technologies such as pixel tag and web beacons (collectively referred to as "Cookies"). Cookies may be stored on your computer. Cookies not set by us will not be accessible to us.
2. How We Use Cookies
We and our third-party partners use Cookies to better understand the functionality of our mobile software on your device, to monitor and analyze how you use and interact with our Services so that we can continue to improve them (such as to evaluate the information on how often you use the Services, the events that occur within our Services and where an app was downloaded). We do not link the information we store within the analytics software to any personal data you may submit within our mobile apps.
We and our third-party partners also use Cookies to analyze trends, manage websites, track user activity across these websites and to collect aggregate demographic information about our user base.
3. Types of Personal Data We Collect
This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, files viewed on our site (e.g., html pages, graphics, etc.), operating system, date/time stamp and/or touchstream data.
4. Third-Party Tracking and Online Advertising
We partner with third parties to display advertisements on our websites and apps or to manage our advertisements on other sites. Our third-party partners may use Cookies or similar tracking technologies to provide advertisements to you based on your browsing activities and interests. If you wish to opt out of interest-based advertising, you can manage Cookies as described in the following paragraph, or you can visit the following website (http://optout.aboutads.info/ ); and if you are located in European Union, please visit the following website(https://youronlinechoices.eu/ ). Please note that opting out of interest-based advertising does not mean you will no longer see advertising on your device – it just means that advertisements may no longer be tailored to your interests.
5. Clear/Disable Cookies
Depending on your mobile device and operating system, you may not be able to delete or block all Cookies. Please note that if you choose to refuse all Cookies, you may not be able to use the full functionality of our Services. These settings will typically be found in the "Options" or "Preferences" menu of your browser.
See the instructions below on how to manage Cookies on certain popular browsers:
For more information about Cookies and instructions on how to configure your browser to accept, delete or reject Cookies, see http://www.allaboutcookies.org
Please note that deleting or blocking Cookies may not be effective for all types of tracking technologies, such as Local Storage Objects (LSOs) like HTML5.
If the "Do Not Track" function is enabled on your browser, we will respect your choice.
Where required by law, we will provide you with further information about Cookies.
We will only store your personal data for as long as necessary to achieve the purpose of collection as set out in this Privacy Notice, unless a longer retention period is required by law. If we are required by law to store your personal data beyond this period (e.g., for tax and commercial law reasons), we will delete the personal data after the end of this storage period.
After the expiry of the aforementioned retention periods, we will delete or anonymize your personal data.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use and disclosure of your personal data, the purposes for which we process the personal data, and the applicable legal requirements.
If, after you sign up for our promotional emails, you unsubscribe from receiving our promotional emails, we will delete your personal data from our mailing lists. However, we will store your email address in a blocklist to ensure that you will not receive any further communication.
At times realme may make certain personal data available to other companies that are controlled by or under common control with us ("Affiliates") and other third parties that work with realme in order to provide Services to you. Your personal data will not be shared with third parties for their own independent marketing purposes.
• Affiliates: Your personal data may be shared with realme's Affiliates for purposes of rendering our Services to you. If the Affiliates wish to change the purpose of processing, they will ask for your consent, unless another lawful basis exists.
• Service Providers and Partners: Some of our Services will be provided with the help of third parties. We may also share some personal data in particular with our partners to provide better service to you and to improve your user experience. For example, when you use the security center app, third-party service providers are used to scan for viruses and release occupied storage space on your device or we engage third-party service providers to provide you with enhanced customer service. We may also rely on service providers for identifying and serving targeted advertisements, providing mail services, providing tax and accounting services, contest fulfilment, web hosting or providing analytic services. Any such service providers will – by appropriate data processing agreements – be bound to only process personal data on realme's behalf and under our instructions, unless such service providers act as independent controllers.
• Purchasers and third parties in connection with a business transaction: Where a merger, acquisition, bankruptcy liquidation or similar action takes place, we may transfer or disclose your personal data to a limited, but necessary, extent to the applicable third party.
• Law enforcement, regulators and other parties for legal reasons: We may also disclose your personal data with third parties as required by law or if we reasonably believe that such an action is necessary (a) to comply with a subpoena or other legal proceedings, legal actions or government agencies' requests; (b) when we believe in good faith that a disclosure is necessary to comply with the law and the reasonable requests of law enforcement; (c) to protect and exercise our legal claims, rights and property; (d) to protect your rights, property or personal safety or that of others; (e) to investigate fraud and (f) to protect the security or integrity of our Services.
• The public, when posted in certain public spaces: Some of our Services allow you to connect and interact with others. Your profile information or information that you post in a forum or on a blog, including personal data, will be accessible to other users or the general public by default when you create it. Such content will be accessible by the general public or the members of the Service depending on the Service used.
• Otherwise with consent: We may disclose your personal data to certain other third parties with your consent.
1. We provide Services based on our resources and servers around the world. We have established data centers in France, Singapore, India and Indonesia, which means, in compliance with applicable laws, your personal data might be transferred to or accessed from countries or regions outside of where you use our Services.
2. Please note that different countries or regions offer different levels of data protection. In particular, this may mean that your personal data might be stored in a country that offers a level of protection that may, in certain instances, be less protective of your personal data than the country or region in which you are located. However, in such cases, we will take measures to ensure that the personal data we collect is processed in accordance with this Privacy Notice and applicable laws, and that your personal data is sufficiently safeguarded. For example, we might ask your permission to transfer your personal data across borders, and we will implement adequate security measures (such as encryption, de-identification where feasible), and sign necessary data transmission/sharing agreements with the recipients of your personal data prior to the transfer taking place. We will in particular also ensure that we comply with laws that require us to store data locally within a specific country or region.
The security of your personal data is very important to us. We have taken reasonably practical technical and organizational measures in accordance with industry standards to protect the personal data collected in connection with our Service and prevent it from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. However, please note that although we have taken reasonable measures to protect your personal data, no websites, Internet transmissions, computer systems or wireless connections are absolutely secure. In particular:
• Where appropriate, we will de-identify your personal data to mitigate the risk that other organizations or individuals may identify you on the basis of that personal data. We may also implement full security encryption during storage and transmission to prevent your personal data from unauthorized access, use or disclosure (e.g., by using SSL to encrypt many Services). We regularly review practices regarding personal data collection, storage and processing (including physical security measures) to prevent unauthorized access to or tampering with our various systems and your personal data.
• We only allow realme employees and personnel of authorized service companies to access such personal data on a need-to-know basis, in order to process such personal data or provide relevant Services to you. These employees and external personnel are subject to strict contractual confidentiality obligations. If they fail to perform these obligations, they may be held liable and/or their relationship with realme may be terminated.
• When transmitting and storing special categories of personal data, we use extra security measures, such as encryption of the transmitted content. We also use technical measures to process your personal biometric information in order to store only the essential components of your personal biometric information (i.e., the basic parameters necessary to individualize a person, not the raw facial or fingerprint data).
• We carefully select our business partners and service providers and ensure that they are sufficiently bound to protect personal data and will be subject to privacy audits and assessments.
• We conduct security and privacy protection training, testing, and other activities to enhance employees’ awareness of and proficiency in personal data protection.
• We use international and industry-recognized standards to protect your personal data and actively pass relevant security and privacy protection certifications.
In case of a personal data security incident, we will act in accordance with applicable law and notify you and/or the competent data protection authority of any such security incident, where required, and take measures to mitigate any risks arising thereof.
1. Subject to the applicable law in your jurisdiction, you may have specific rights regarding your personal data. This may include the following rights in particular:
• The right to be informed: realme is publishing this Privacy Notice to keep you informed as to how we handle your personal data and what options and rights you have regarding your personal data.
• The right to access: If you wish to access your personal data, some of our Services provide for an interface through which you may directly search or access certain personal data. You may also request access to the personal data we hold about you and information about their processing by contacting us using the "Contact Us" section.
• The right to rectification: If you find that the personal data we process about you is inaccurate or incomplete, you are entitled to ask us to make rectifications without undue delay and request the completion of your personal data where appropriate.
• You can opt out of the User Experience Program anytime through the settings of your device or by contacting us: (please refer to the section "Contact Us" below). After you opt out of the Program, we will delete or anonymize all the data collected from your device for the Program.
• Unsubscribe from marketing communications: If you wish to no longer receive promotional communications, you may unsubscribe from such marketing communications at any time through the method described in each promotional message.
2. You may also have further legal rights concerning your personal data, depending on the jurisdiction in which you are located. In this respect, please see the GDPR-specific Section if you live in Europe.
3. If you wish to make a request, you can submit it via the contact method provided in the Contact Us section.
4. Please note that, in the interest of security, we may ask you to verify your identity before processing your request.
5. Certain jurisdictions might entitle you to refer the complaint to the relevant regulatory authority if you are not satisfied with the response you received.
6. In principle, we do not charge a fee for responding to your reasonable request. However, for multiple and repetitive requests that exceed a reasonable limit, we may charge a reasonable fee to cover some of our costs, depending on the nature of the request. We may be entitled to refuse requests in whole or in part, and we may refuse requests that are manifestly unfounded, unreasonably repetitive or require disproportionate technical effort (for instance, require the development of new systems). In addition, we may not respond to requests that directly concern significant issues of public interest or may cause serious damage to the legitimate rights and interests of you or other individuals or entities.
1. Our Services are mainly adult-oriented. A child should not use our Services without his/her legal guardian’s consent. We treat anyone under 18 years old (or the equivalent minimum age for full legal capacity in the relevant jurisdiction) as a child.
2. When we find that a child's personal data is collected, we will delete the relevant data as soon as possible.
3. If you believe that we might have any personal data concerning a child, please contact us using the "Contact Us" section.
1. realme Services may contain links to third-party websites, products, and services. You can choose whether or not you want to access websites or accept products and services provided by third parties. For example, the "Follow us" function on our official website redirects you to our official social media accounts (e.g., Facebook, Instagram, Twitter) where you can view marketing or promotional information published by realme.
2. We do not control third-party privacy and data protection policies and do not accept any responsibility or liability for their policies. At the same time, such third parties are not bound by this Privacy Notice. Before submitting personal data to third parties, we therefore strongly recommend that you refer to the privacy protection practice of such third parties.
We reserve the right to update or modify this Privacy Notice from time to time. We will – as appropriate – send you notifications of material updates to this Privacy Notice in a form we deem appropriate and we will update the "last updated" date at the start of this Privacy Notice.
1. If you have any questions or concerns regarding our Privacy Notice or privacy practices, please submit your request through our Data Subject Request (“DSR”) platform (https://www.realme.com/global/privacy-feedback ).
If you live in a European Union country, contact our EU representative via the following method:
Baradine Invest, S.L.
calle Poeta Joan Maragall 38, 10º B, 28020, Madrid (Spain)
Email: privacy@realmeeu.com
3. If you live in India, contact our representative in India via the following method: Realme Mobile Telecommunications (India) Private Limited 3rd Floor, Tower B, Building Number 8, DLF Cyber City, Gurugram-122002, Haryana, India Email: privacy.in@realme.com
B. GDPR-Specific Provisions
The following provisions only apply to you if you are living in Europe.
I. Legal Bases for the Processing of Personal Data
Our processing of your personal data as described in the Section "How We Use Your Personal Data" is based on the following legal grounds:
1. Consent: We may process your personal data based on your consent. We may require your consent in connection with our promotional activities in particular, such as sending you promotional messages, where you participate in the User Experience Program but also where you use certain specific Services, including services where we collect location information. You have the right not to provide consent, or to withdraw it at any time. The withdrawal of your consent does not affect the lawfulness of our use of your personal data before your withdrawal. If you have granted us consent to use your personal data, we will use it only for the purposes specified in the consent declaration. Please note that to the extent our processing is based on your consent and you deny your consent or withdraw it, we may not be able to provide the service relating thereto. Aside from that, neither the initial denial nor a withdrawal will have any negative consequences for you. We rely on this legal basis in particular in the following cases:
•We will offer or advertise our products and services and/or the products and services of selected third parties via notifications. In addition to push notifications, we will also send you SMS messages and emails. In specific product/service scenarios, you can opt-out either by unsubscribing via SMS or E-mail, or changing app notification permissions.
2. Perform or enter into a contract with you:
We rely on this legal basis in particular in the following cases:
• to provide you with realme's Services, process your orders or fulfil the contract between you and realme;
• to activate Services you have purchased, your warranty service and specific software licenses and provide notifications for software updates;
• to allow and manage your participation in prize drawings, contests or similar promotional activities held by us; and
• to diagnose product issues, repair customer equipment and provide other customer care and support Services.
3. Compliance with a legal obligation: realme may be obliged to process personal data to comply with our legal obligations, for example where realme is required to retain data for tax law or commercial purposes.
4. Legitimate interests: The processing of your personal data may also be necessary for realme's legitimate interests. Such cases may include the following in particular:
• to conduct customer surveys in order to enhance your user experience;
• to analyze the customer market on the basis of the country where you use our Services, including the number of users for product marketing and promotion;
• to analyze the efficiency of our business operations;
• to analyze error logs to improve device quality and app functions;
• to provide you with personalized Services and to recommend and display content and advertisements tailored to you on our Services;
• to communicate with you and reply to your questions or comments submitted to us by any means;
• to ensure the functionality and safety of our Services;
• to verify your identity;
• to conduct internal auditing and to prevent and investigate fraud, cybersecurity threats or other improper use;
• to enhance, improve and develop our Services, including the security features such as to improve the functional experience of the product, improve the product in terms of user-friendliness, operational performance, functions and design;
• to pursue or defend against legal claims.
Where we process your personal data in reliance on such grounds, we will only do so where we have appropriately assessed and balanced our interests against your right to privacy.
II. Additional Information on How Your Personal Data Is Transferred Globally
In case your personal data is transferred to jurisdictions located outside of Europe, we will ensure that appropriate safeguards exist and are taken, such as:
1. the recipient of the personal data is located within a country that benefits from an "adequacy" decision of the European Commission;
2. the recipient has signed a contract based on "model contractual clauses" approved by the European Commission, obliging them to protect your personal data;
3. or in the absence of the above appropriate safeguards, we will ask you for your explicit consent for the cross-border transfer of your personal data or take any other measures that are recognized as providing a sufficient level of protection for your personal data.
For more information about the safeguards relating to personal data transfers outside of Europe, please submit your request through our DSR platform (https://www.realme.com/global/privacy-feedback ).
III. Additional Information on Cookies and Other Tracking Technology
If you wish to obtain detailed information on the use of Cookies and other tracing technology, please read our Cookie Policy.
IV. Additional Information on Your Rights Regarding Personal Data
Subject to the legal requirements under the GDPR, you have the following rights:
• The right to access: You may request access to the personal data we hold about you.
• The right to rectification: If you find that the personal data we process about you is inaccurate or incomplete, you are entitled to ask us to make rectifications without undue delay and to request the completion of your personal data where appropriate.
• The right to erasure: You can submit a request to us to delete personal data, and we shall have the obligation to erase it without undue delay in some circumstances – for example, if we do not have a legal reason to continue to process the personal data to the extent required by applicable laws and regulations. Please note in so far as you delete all the data that is contained in your device, this does not mean that you have deleted all data that realme collects and processes about you. Therefore, we encourage you to contact us (please refer to the section "Contact Us" above) to request that your personal data is deleted.
• The right to restriction of processing: You have the right, in certain circumstances, to ask realme to restrict how we process your personal data, such as where the accuracy of the personal data is contested by you, for a period of time enabling us to verify the accuracy of that personal data. We will keep just enough or process such data necessary for us to make sure we respect your restriction request in the future.
• The right to object: You have the right to object to any processing justified by legitimate interests based on grounds relating to your particular situation at any time. Should you decide to object to the processing of your personal data, we will stop processing personal data concerning you, unless we can demonstrate compelling reasons for continuing to process your personal data that override your interests, rights and freedoms or in the case that we establish, exercise, or defend our legal claims. You can object to direct marketing activities at any time for any reason whatsoever.
• The right to data portability: You have the right to obtain a copy of your personal data in a structured, commonly used and machine-readable format and transmit such data to another provider or have such data transmitted to another provider under certain circumstances.
• The right to withdraw consent: If you have given us your consent to process your personal data but change your mind later, you have the right to withdraw your consent at any time. The withdrawal of your consent does not affect the lawfulness of our use of your personal data before your withdrawal. If you want to withdraw your consent with regard to receiving promotional communications, you can unsubscribe through the method described in each promotional message. If you withdraw your consent, we may no longer be able to provide you with the corresponding Service.
• The right to lodge a complaint: You have the right to lodge a complaint with a competent supervisory authority about the way we handle or process your personal data, or file a lawsuit in a court with jurisdiction. Information about how to contact your local data protection supervisory authority is available here.
V. Contact Details of the European Union Representative
If you have any questions or concerns regarding our Privacy Notice or privacy practices, please submit your request through our DSR platform (https://www.realme.com/global/privacy-feedback). Or you can contact us at the address below:
Baradine Invest, S.L.
calle Poeta Joan Maragall 38, 10º B, 28020, Madrid (Spain)
Email: privacy@realmeeu.com
Update date：August 4,2023
A. General Provisions| Key Points | Summary |
|---|---|
| Who is responsible for collecting and using your data | Generally, realme is responsible for collecting and using your personal data. |
| Data we use | We process data about you that you directly provide to us or that we collect when you use our Services. We may also receive personal data about you from third parties. |
| What we use it for | We will use your personal data only when we have a lawful basis to do so, such as the
performance of contract to provide you with Services, for our legitimate interest, with your
consent or to comply with our legal obligations.
We may also process your personal data when you participate in promotional activities such as prize draws. |
| How long we keep your data | We will not keep your personal data for longer than we need it. In most cases, we will keep your personal data only for as long as necessary to use it for the purposes that we tell you about. Sometimes, though, the law requires us to keep it for longer. |
| Marketing | We may send you information about Services or offers that you may be interested in. If we need your consent to do that, we will only do so with your consent and you can opt out of such marketing communications at any time. |
| Sharing your personal data with third parties | We may share your personal data with other companies that are controlled by, or under common control with us, third parties such as our business partners and service providers or where we are required to do so by law. We will ensure that our business partners and service providers are subject to appropriate data protection obligations. |
| Security | We take the security of your data very seriously. We have implemented various technical and organisational measures to protect your personal data. |
| Your rights | Some data protection laws may grant you rights in relation to your personal data, including,
for example, the right: • to be informed of how we process your personal data; • to access the personal data we hold about you and information about their processing; • to request that we delete or update inaccurate personal data; or • to complain to the relevant regulator if you think that we have infringed any of your rights. If you are living in Europe, you will have specified rights further outlined in this Privacy Notice. |
| Children | Our Services are aimed at users who are at least 18 years old. We try not to collect and use children’s data. |
| International transfer | We may update this Privacy Notice from time to time and will notify you of any updates in an adequate manner. |
| Contact us | If you have any questions, you can contact us at https://www.realme.com/global/privacy-feedback . |
his Privacy Notice describes how we collect, use, disclose, transfer, store and otherwise process your personal data when you are using our services, including our websites, our smartphones, tablet computer or wearable devices, apps, online services, and other products (hereinafter collectively referred to as "Services").
Please read the Privacy Notice carefully and familiarize yourself with our privacy practices before using our Services or providing your personal data.
This Privacy Notice will help you understand the following:
A. General Provisions
I. Responsibilities
II. How We Collect Personal Data and What Types of Personal Data We Collect
III. How We Use Your Personal Data
IV. How We Use Cookies and Similar Technologies
V. How Long We Keep Your Personal Data
VI. How We Disclose Your Personal Data
VII. How Your Personal Data Is Transferred Globally
VIII. How We Protect Your Personal Data
IX. Your Rights Regarding Your Personal Data
X. How We Process Children's Personal Data
XI. Third-Party Websites
XII. How This Privacy Notice Is Updated
XIII. Contact Us
B. GDPR Specific Provisions
I. Legal Bases for the Processing of Personal Data
II. Additional Information on How Your Personal Data Is Transferred Globally
III. Additional Information on Cookies and Other Tracking Technology
IV. Additional Information on Your Rights Regarding Personal Data
V. Contact Details of the European Union Representative
In addition to this Privacy Notice, specific privacy notices might apply depending on the Services used. We will, in each case, provide you with the applicable privacy notice.
The general provisions of Section A shall apply to you no matter where you are located. Section B only applies to customers located in the European Union, Liechtenstein, Norway, the United Kingdom or Switzerland ("Europe").
I. Responsibilities
We operate and offer our Services globally. However, our Services partially differ depending on where you live. Realme Chongqing Mobile Telecommunications Corp., Ltd. (with its registered address at No.178 Yulong Avenue, Yufengshan, Yubei District, Chongqing, P.R. China) and its affiliates (hereinafter referred to as "realme", "we", "us", or "our") are committed to protecting and respecting your privacy. When you are using our services, we will process your personal information in accordance with this Privacy Notice.
To the extent that personal data localization requirements apply, we will comply with these requirements. If you would like to better understand how we process your personal data in your jurisdiction, please contact us using the "Contact Us" section.
The expression "realme", "we", and "us" therefore means either Realme Chongqing Mobile Telecommunications Corp., Ltd. or the relevant entity depending on where you live.
Please note that, in relation to after-sales services, we work with authorized exclusive distributors or third-party service providers. These authorized exclusive distributors or service providers are responsible for the processing of personal data that you provide to them in connection with your requested customer service or in connection with their marketing activities.
II. How We Collect Personal Data and What Types of Personal Data We Collect
The term personal data follows a very broad understanding and means any information relating to an identified or identifiable individual. This means that not only the data that, for example, identifies you directly, such as your name or address, is personal data but also other data, which when combined with other information accessible to us, enables us to link that data to you, for example, an IP address.
Our channels for collecting personal data include: 1. you provide your personal data to us directly; 2. we obtain certain personal data automatically when you interact with our Services, such as information about how you interact with our Services or us and/or; 3. we obtain certain personal data about you from third parties.
The personal data we collect depends on the environment in which you interact with us, the choices you make, including your privacy settings and the features and Services you use.
1. Personal Data Directly Provided by You
You may provide personal data to us directly in which case you are generally free to choose which personal data you want to provide to us. However, if some personal data is required for the performance of our Services, and you choose not to provide that personal data, we may not be able to provide you the Services you requested. Personal data we directly collect from you may, for instance, include the following:
If you order Services from us, or use a paid Service:We may collect your delivery details, bank account number, credit card details, billing address and other financial information relating to the transaction, order number, name and contact details, information on your purchase, return, refund or other request and any other communication records, so we can process your order.
When you follow our social media accounts or interact with us in any other way: We may collect your profile information, the content and details of the timing of the communication exchanged or other personal data as required to respond to your request. The data we receive is dependent on your privacy settings with the social network.
When you share content with others: Some of our Services allow you to communicate and share content with others. The communicated or shared content shall be transmitted through and stored in our system.
When you sign up for our User Experience Program: When participating in this program, we may collect your device information (device identification data, configuration data, system and app data, advertising ID, IP address, time zone), your usage data (e.g., product function usage statistics, product upgrade statistics, as well as data about app installation, uninstallation, error logs), information about the location of your device (to the extent you allow such location tracking separately; you may disable the collection of location data at any time via device level setting), and your log information (e.g., time at which the service is utilized and the duration of use, search words that have been entered using the service and information about device and software events such as reboots, upgrades, errors, crashes). This program may require a network connection, and some data can only be uploaded over Wi-Fi.
We may ask you to provide personal data or collect it under other circumstances such as in connection with marketing: Such activities include when you enter prize draws, coupons or other competitions, participate in promotional or marketing activities organized by us or our business partners on our behalf, complete questionnaires or participate in user forums or blogs hosted by us or our business partners. To this extent, we may ask you to provide personal data such as your name, address, email address, phone number and other personal data as indicated in connection with such activities.
When you subscribe to our newsletters: We may collect your name, email address and information on how you interact with our promotional communication (such as whether or not you have opened the email or tapped on a contained link).
In some jurisdictions we may be required to conduct a real name authentication process for certain Services you might use: In such a case, we will also collect your full name and details of a government issued ID. If you refuse to provide such personal data we may not be able to provide you the corresponding Services.
2. Personal Data We Automatically Collect About Your Use of Our Services
In addition to the personal data you provide yourself, we may also automatically collect information about your use of our Services—in particular, when you use your device. The personal data we may collect in particular includes the following:
Device information: This may include device name, device model, region and language settings, device identifier, device hardware information and status, IP address, MAC address, operating system version, and settings of the device used to access the Service.
Log information: This may include when and how long the Service is used, search terms entered through the Service, and the error log information of your device. The Android system in your smartphone, tablet computer and/or wearable is designed in such a way that your error or crash log will contain information collected at the time of the event, which allows us to analyze the reason for the crash. Such information may sometimes include your personal data, such as your phone number, email address, Google account, Facebook account, etc. However, we have implemented security measures to ensure that this information is used only for error log analysis and not for personal identification or other purposes.
Location information: This may include the GPS signal of the device or information about Wi-Fi access points and base stations near you, and the device location ID and network service provider ID when you access some location-based services (for example when you use the weather app). We will ask you if you want to enable location-based services for each of the various location-based apps. You can disable the location settings of your device from the device settings. If you disable location information, the functionalities of the apps that use location information to provide Services to you may be impaired.
Camera: To ensure the camera app functions properly, we collect the operational data (e.g., how many times you use the app, and the number of photos taken), information about the photos taken (e.g., photosensitivity, number of faces captured) and information about the available space left on your device.
Other information about your use of the Service: This may include the version of the app or browser type being used, language setting, IP address, device type, the website visited and how you interact with the content provided through the Service.
Please also see the Section "How We Use Cookies and Similar Technologies" below for further information on personal data that we automatically collect via Cookies and other tracking technology when you visit our website.
3. Personal Data We Obtain From Third Parties
We may obtain personal data about you from third parties. For example, where permitted by law, we may obtain data about you from public or commercial sources, including activity from social networks you use, and may combine it with other information received from you or relevant to you. In particular, if you interact with us through a social media site or third-party service, such as when you like, follow, or share realme content on Facebook, Twitter, or other sites, we may receive information from the social network, including your profile information, picture, user ID associated with your social media account and any other information you permit the social network to share with third parties.
4. Types of Data Processed Locally Within Your Device
For the avoidance of doubt and to transparently inform you about the processing of data, please note that the data set out in this section will only be collected and processed locally on your device and not uploaded to our servers. Therefore, we will neither access, collect nor otherwise process such data, nor will we be able to disclose such information to any third party or use it for any other purpose. This also means that this data processing is done by you only and is thus not subject to this Privacy Notice. If you want to exercise your rights in relation to such data or would like to modify or delete it, we will not be able to support you, except to provide information on how you can handle your data yourself.
When you use facial or fingerprint recognition: These functionalities enable rapid unlocking of your device with your prerecorded facial or fingerprint information. To activate this function, you will need to provide your facial information or your fingerprint information captured from different angles. This type of information will be encrypted with a unique secret key file system.
Photos information: The "Photos" app uses the local image and video recognition algorithms of the device to provide you with the function to organize your photos and videos. If you allow the app to use your location information, the device will record latitude and longitude information for your photo and video files. If you do not want to record your location when you take a photo, you can disable this feature at any time in your device's settings. When you search for a picture, the device's technology will match photos related to the search term, allowing you to quickly view the photos.
5. Other Non-personal Data
Non-personal data refers to information which cannot be directly or indirectly associated with any specific individual. We may process aggregated or otherwise anonymized data.
We collect non-personal data to understand users' preferences, improve our operational efficiency and optimize our websites and your product experience. If the non-personal data is combined with personal data, all such data will be treated as personal data.
III. How We Use Your Personal Data
1. We will use your personal data for the following purposes:
• to provide you with realme's Services, process your orders or fulfil the contract between you and realme;
• to activate Services you have purchased, your warranty service and specific software licenses；
• to offer or advertise our products and services and/or the products and services of selected third parties via notifications, including user message notifications, application updates and installations, new product releases, security verification, customer survey, sales/promotion information, advertisements, commercial activities and other commercial information that may be of interest to you. In addition to push notifications, we will also send you SMS messages and emails. In specific product/service scenarios, you can opt-out either by unsubscribing via SMS or E-mail, or changing app notification permissions;
• to ensure and enhance your user experience, we prepare an application recommendation service to recommend high-quality applications. You will receive recommended application package when you initially turn on your device or reset your device to factory settings, and connect to Wi-Fi at the same time. You can also choose to uninstall these applications, after you accept the application recommendation service and download related applications;
• to diagnose product issues and provide other customer care and support Services；
• to conduct customer surveys in order to enhance your user experience and improve our Services along with their security features；
• to analyze the customer market on the basis of the country where the users use our Services;
• to analyze the efficiency of our business operations;
• to analyze error logs to improve device quality and app functions;
• to provide you with personalized Services and to recommend and display content and advertisements tailored to you on our Services;
• to allow and manage your participation in prize drawings, contests or similar promotional activities held by us;
• to communicate with you and reply to your questions or comments submitted to our email or through our online platforms, including social media accounts;
• to notify, push, and provide new carrier features, provide good network experience, fast operator feature updates, reliable and secure updates, as well as runtime feature customization through COTA (Customization Over The Air), if you purchase a carrier-customized device that has cooperation with carrier, and when you insert a SIM card or connect to the network;
• to ensure the functionality and safety of our Services, to verify your identity, to conduct internal auditing and to prevent and investigate fraud, cybersecurity threats or other improper use;
• to enhance and develop our Services, such as to improve the functional experience of the product, improve the product in terms of user-friendliness, operational performance, functions and design;
• to pursue or defend against legal claims;
• to comply with our legal obligations.
2. When we want to use the personal data for other purposes not covered by this Privacy Notice, we will inform you about that and ensure that the use of your personal data complies with the law.
3. We do not make any decisions involving the use of algorithms or profiling that produces legal effects or other effects that significantly affect you.
IV. How We Use Cookies and Similar Technologies
We use Cookies and similar tracking technologies on our website and other Services.
1. What Are Cookies?
Cookies are small text files that are transferred from our Services and stored on your device. Our Services may use "Cookies" and other technologies such as pixel tag and web beacons (collectively referred to as "Cookies"). Cookies may be stored on your computer. Cookies not set by us will not be accessible to us.
2. How We Use Cookies
We and our third-party partners use Cookies to better understand the functionality of our mobile software on your device, to monitor and analyze how you use and interact with our Services so that we can continue to improve them (such as to evaluate the information on how often you use the Services, the events that occur within our Services and where an app was downloaded). We do not link the information we store within the analytics software to any personal data you may submit within our mobile apps.
We and our third-party partners also use Cookies to analyze trends, manage websites, track user activity across these websites and to collect aggregate demographic information about our user base.
3. Types of Personal Data We Collect
This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, files viewed on our site (e.g., html pages, graphics, etc.), operating system, date/time stamp and/or touchstream data.
4. Third-Party Tracking and Online Advertising
We partner with third parties to display advertisements on our websites and apps or to manage our advertisements on other sites. Our third-party partners may use Cookies or similar tracking technologies to provide advertisements to you based on your browsing activities and interests. If you wish to opt out of interest-based advertising, you can manage Cookies as described in the following paragraph, or you can visit the following website (http://optout.aboutads.info/ ); and if you are located in European Union, please visit the following website(https://youronlinechoices.eu/ ). Please note that opting out of interest-based advertising does not mean you will no longer see advertising on your device – it just means that advertisements may no longer be tailored to your interests.
5. Clear/Disable Cookies
Depending on your mobile device and operating system, you may not be able to delete or block all Cookies. Please note that if you choose to refuse all Cookies, you may not be able to use the full functionality of our Services. These settings will typically be found in the "Options" or "Preferences" menu of your browser.
See the instructions below on how to manage Cookies on certain popular browsers:
For more information about Cookies and instructions on how to configure your browser to accept, delete or reject Cookies, see http://www.allaboutcookies.org
Please note that deleting or blocking Cookies may not be effective for all types of tracking technologies, such as Local Storage Objects (LSOs) like HTML5.
If the "Do Not Track" function is enabled on your browser, we will respect your choice.
Where required by law, we will provide you with further information about Cookies.
V. How Long We Keep Your Personal Data
We will only store your personal data for as long as necessary to achieve the purpose of collection as set out in this Privacy Notice, unless a longer retention period is required by law. If we are required by law to store your personal data beyond this period (e.g., for tax and commercial law reasons), we will delete the personal data after the end of this storage period.
After the expiry of the aforementioned retention periods, we will delete or anonymize your personal data.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use and disclosure of your personal data, the purposes for which we process the personal data, and the applicable legal requirements.
If, after you sign up for our promotional emails, you unsubscribe from receiving our promotional emails, we will delete your personal data from our mailing lists. However, we will store your email address in a blocklist to ensure that you will not receive any further communication.
VI. How We Disclose Your Personal Data
At times realme may make certain personal data available to other companies that are controlled by or under common control with us ("Affiliates") and other third parties that work with realme in order to provide Services to you. Your personal data will not be shared with third parties for their own independent marketing purposes.
• Affiliates: Your personal data may be shared with realme's Affiliates for purposes of rendering our Services to you. If the Affiliates wish to change the purpose of processing, they will ask for your consent, unless another lawful basis exists.
• Service Providers and Partners: Some of our Services will be provided with the help of third parties. We may also share some personal data in particular with our partners to provide better service to you and to improve your user experience. For example, when you use the security center app, third-party service providers are used to scan for viruses and release occupied storage space on your device or we engage third-party service providers to provide you with enhanced customer service. We may also rely on service providers for identifying and serving targeted advertisements, providing mail services, providing tax and accounting services, contest fulfilment, web hosting or providing analytic services. Any such service providers will – by appropriate data processing agreements – be bound to only process personal data on realme's behalf and under our instructions, unless such service providers act as independent controllers.
• Purchasers and third parties in connection with a business transaction: Where a merger, acquisition, bankruptcy liquidation or similar action takes place, we may transfer or disclose your personal data to a limited, but necessary, extent to the applicable third party.
• Law enforcement, regulators and other parties for legal reasons: We may also disclose your personal data with third parties as required by law or if we reasonably believe that such an action is necessary (a) to comply with a subpoena or other legal proceedings, legal actions or government agencies' requests; (b) when we believe in good faith that a disclosure is necessary to comply with the law and the reasonable requests of law enforcement; (c) to protect and exercise our legal claims, rights and property; (d) to protect your rights, property or personal safety or that of others; (e) to investigate fraud and (f) to protect the security or integrity of our Services.
• The public, when posted in certain public spaces: Some of our Services allow you to connect and interact with others. Your profile information or information that you post in a forum or on a blog, including personal data, will be accessible to other users or the general public by default when you create it. Such content will be accessible by the general public or the members of the Service depending on the Service used.
• Otherwise with consent: We may disclose your personal data to certain other third parties with your consent.
VII. How Your Personal Data Is Transferred Globally
1. We provide Services based on our resources and servers around the world. We have established data centers in France, Singapore, India and Indonesia, which means, in compliance with applicable laws, your personal data might be transferred to or accessed from countries or regions outside of where you use our Services.
2. Please note that different countries or regions offer different levels of data protection. In particular, this may mean that your personal data might be stored in a country that offers a level of protection that may, in certain instances, be less protective of your personal data than the country or region in which you are located. However, in such cases, we will take measures to ensure that the personal data we collect is processed in accordance with this Privacy Notice and applicable laws, and that your personal data is sufficiently safeguarded. For example, we might ask your permission to transfer your personal data across borders, and we will implement adequate security measures (such as encryption, de-identification where feasible), and sign necessary data transmission/sharing agreements with the recipients of your personal data prior to the transfer taking place. We will in particular also ensure that we comply with laws that require us to store data locally within a specific country or region.
VIII. How We Protect Your Personal Data
The security of your personal data is very important to us. We have taken reasonably practical technical and organizational measures in accordance with industry standards to protect the personal data collected in connection with our Service and prevent it from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. However, please note that although we have taken reasonable measures to protect your personal data, no websites, Internet transmissions, computer systems or wireless connections are absolutely secure. In particular:
• Where appropriate, we will de-identify your personal data to mitigate the risk that other organizations or individuals may identify you on the basis of that personal data. We may also implement full security encryption during storage and transmission to prevent your personal data from unauthorized access, use or disclosure (e.g., by using SSL to encrypt many Services). We regularly review practices regarding personal data collection, storage and processing (including physical security measures) to prevent unauthorized access to or tampering with our various systems and your personal data.
• We only allow realme employees and personnel of authorized service companies to access such personal data on a need-to-know basis, in order to process such personal data or provide relevant Services to you. These employees and external personnel are subject to strict contractual confidentiality obligations. If they fail to perform these obligations, they may be held liable and/or their relationship with realme may be terminated.
• When transmitting and storing special categories of personal data, we use extra security measures, such as encryption of the transmitted content. We also use technical measures to process your personal biometric information in order to store only the essential components of your personal biometric information (i.e., the basic parameters necessary to individualize a person, not the raw facial or fingerprint data).
• We carefully select our business partners and service providers and ensure that they are sufficiently bound to protect personal data and will be subject to privacy audits and assessments.
• We conduct security and privacy protection training, testing, and other activities to enhance employees’ awareness of and proficiency in personal data protection.
• We use international and industry-recognized standards to protect your personal data and actively pass relevant security and privacy protection certifications.
In case of a personal data security incident, we will act in accordance with applicable law and notify you and/or the competent data protection authority of any such security incident, where required, and take measures to mitigate any risks arising thereof.
IX. Your Rights Regarding Your Personal Data
1. Subject to the applicable law in your jurisdiction, you may have specific rights regarding your personal data. This may include the following rights in particular:
• The right to be informed: realme is publishing this Privacy Notice to keep you informed as to how we handle your personal data and what options and rights you have regarding your personal data.
• The right to access: If you wish to access your personal data, some of our Services provide for an interface through which you may directly search or access certain personal data. You may also request access to the personal data we hold about you and information about their processing by contacting us using the "Contact Us" section.
• The right to rectification: If you find that the personal data we process about you is inaccurate or incomplete, you are entitled to ask us to make rectifications without undue delay and request the completion of your personal data where appropriate.
• You can opt out of the User Experience Program anytime through the settings of your device or by contacting us: (please refer to the section "Contact Us" below). After you opt out of the Program, we will delete or anonymize all the data collected from your device for the Program.
• Unsubscribe from marketing communications: If you wish to no longer receive promotional communications, you may unsubscribe from such marketing communications at any time through the method described in each promotional message.
2. You may also have further legal rights concerning your personal data, depending on the jurisdiction in which you are located. In this respect, please see the GDPR-specific Section if you live in Europe.
3. If you wish to make a request, you can submit it via the contact method provided in the Contact Us section.
4. Please note that, in the interest of security, we may ask you to verify your identity before processing your request.
5. Certain jurisdictions might entitle you to refer the complaint to the relevant regulatory authority if you are not satisfied with the response you received.
6. In principle, we do not charge a fee for responding to your reasonable request. However, for multiple and repetitive requests that exceed a reasonable limit, we may charge a reasonable fee to cover some of our costs, depending on the nature of the request. We may be entitled to refuse requests in whole or in part, and we may refuse requests that are manifestly unfounded, unreasonably repetitive or require disproportionate technical effort (for instance, require the development of new systems). In addition, we may not respond to requests that directly concern significant issues of public interest or may cause serious damage to the legitimate rights and interests of you or other individuals or entities.
X. How We Process Children's Personal Data
1. Our Services are mainly adult-oriented. A child should not use our Services without his/her legal guardian’s consent. We treat anyone under 18 years old (or the equivalent minimum age for full legal capacity in the relevant jurisdiction) as a child.
2. When we find that a child's personal data is collected, we will delete the relevant data as soon as possible.
3. If you believe that we might have any personal data concerning a child, please contact us using the "Contact Us" section.
XI. Third-Party Websites
1. realme Services may contain links to third-party websites, products, and services. You can choose whether or not you want to access websites or accept products and services provided by third parties. For example, the "Follow us" function on our official website redirects you to our official social media accounts (e.g., Facebook, Instagram, Twitter) where you can view marketing or promotional information published by realme.
2. We do not control third-party privacy and data protection policies and do not accept any responsibility or liability for their policies. At the same time, such third parties are not bound by this Privacy Notice. Before submitting personal data to third parties, we therefore strongly recommend that you refer to the privacy protection practice of such third parties.
XII. How This Privacy Notice Is Updated
We reserve the right to update or modify this Privacy Notice from time to time. We will – as appropriate – send you notifications of material updates to this Privacy Notice in a form we deem appropriate and we will update the "last updated" date at the start of this Privacy Notice.
XIII. Contact Us
1. If you have any questions or concerns regarding our Privacy Notice or privacy practices, please submit your request through our Data Subject Request (“DSR”) platform (https://www.realme.com/global/privacy-feedback ).
If you live in a European Union country, contact our EU representative via the following method:
Baradine Invest, S.L.
calle Poeta Joan Maragall 38, 10º B, 28020, Madrid (Spain)
Email: privacy@realmeeu.com
3. If you live in India, contact our representative in India via the following method: Realme Mobile Telecommunications (India) Private Limited 3rd Floor, Tower B, Building Number 8, DLF Cyber City, Gurugram-122002, Haryana, India Email: privacy.in@realme.com
B. GDPR-Specific Provisions
The following provisions only apply to you if you are living in Europe.
I. Legal Bases for the Processing of Personal Data
Our processing of your personal data as described in the Section "How We Use Your Personal Data" is based on the following legal grounds:
1. Consent: We may process your personal data based on your consent. We may require your consent in connection with our promotional activities in particular, such as sending you promotional messages, where you participate in the User Experience Program but also where you use certain specific Services, including services where we collect location information. You have the right not to provide consent, or to withdraw it at any time. The withdrawal of your consent does not affect the lawfulness of our use of your personal data before your withdrawal. If you have granted us consent to use your personal data, we will use it only for the purposes specified in the consent declaration. Please note that to the extent our processing is based on your consent and you deny your consent or withdraw it, we may not be able to provide the service relating thereto. Aside from that, neither the initial denial nor a withdrawal will have any negative consequences for you. We rely on this legal basis in particular in the following cases:
•We will offer or advertise our products and services and/or the products and services of selected third parties via notifications. In addition to push notifications, we will also send you SMS messages and emails. In specific product/service scenarios, you can opt-out either by unsubscribing via SMS or E-mail, or changing app notification permissions.
2. Perform or enter into a contract with you:
We rely on this legal basis in particular in the following cases:
• to provide you with realme's Services, process your orders or fulfil the contract between you and realme;
• to activate Services you have purchased, your warranty service and specific software licenses and provide notifications for software updates;
• to allow and manage your participation in prize drawings, contests or similar promotional activities held by us; and
• to diagnose product issues, repair customer equipment and provide other customer care and support Services.
3. Compliance with a legal obligation: realme may be obliged to process personal data to comply with our legal obligations, for example where realme is required to retain data for tax law or commercial purposes.
4. Legitimate interests: The processing of your personal data may also be necessary for realme's legitimate interests. Such cases may include the following in particular:
• to conduct customer surveys in order to enhance your user experience;
• to analyze the customer market on the basis of the country where you use our Services, including the number of users for product marketing and promotion;
• to analyze the efficiency of our business operations;
• to analyze error logs to improve device quality and app functions;
• to provide you with personalized Services and to recommend and display content and advertisements tailored to you on our Services;
• to communicate with you and reply to your questions or comments submitted to us by any means;
• to ensure the functionality and safety of our Services;
• to verify your identity;
• to conduct internal auditing and to prevent and investigate fraud, cybersecurity threats or other improper use;
• to enhance, improve and develop our Services, including the security features such as to improve the functional experience of the product, improve the product in terms of user-friendliness, operational performance, functions and design;
• to pursue or defend against legal claims.
Where we process your personal data in reliance on such grounds, we will only do so where we have appropriately assessed and balanced our interests against your right to privacy.
II. Additional Information on How Your Personal Data Is Transferred Globally
In case your personal data is transferred to jurisdictions located outside of Europe, we will ensure that appropriate safeguards exist and are taken, such as:
1. the recipient of the personal data is located within a country that benefits from an "adequacy" decision of the European Commission;
2. the recipient has signed a contract based on "model contractual clauses" approved by the European Commission, obliging them to protect your personal data;
3. or in the absence of the above appropriate safeguards, we will ask you for your explicit consent for the cross-border transfer of your personal data or take any other measures that are recognized as providing a sufficient level of protection for your personal data.
For more information about the safeguards relating to personal data transfers outside of Europe, please submit your request through our DSR platform (https://www.realme.com/global/privacy-feedback ).
III. Additional Information on Cookies and Other Tracking Technology
If you wish to obtain detailed information on the use of Cookies and other tracing technology, please read our Cookie Policy.
IV. Additional Information on Your Rights Regarding Personal Data
Subject to the legal requirements under the GDPR, you have the following rights:
• The right to access: You may request access to the personal data we hold about you.
• The right to rectification: If you find that the personal data we process about you is inaccurate or incomplete, you are entitled to ask us to make rectifications without undue delay and to request the completion of your personal data where appropriate.
• The right to erasure: You can submit a request to us to delete personal data, and we shall have the obligation to erase it without undue delay in some circumstances – for example, if we do not have a legal reason to continue to process the personal data to the extent required by applicable laws and regulations. Please note in so far as you delete all the data that is contained in your device, this does not mean that you have deleted all data that realme collects and processes about you. Therefore, we encourage you to contact us (please refer to the section "Contact Us" above) to request that your personal data is deleted.
• The right to restriction of processing: You have the right, in certain circumstances, to ask realme to restrict how we process your personal data, such as where the accuracy of the personal data is contested by you, for a period of time enabling us to verify the accuracy of that personal data. We will keep just enough or process such data necessary for us to make sure we respect your restriction request in the future.
• The right to object: You have the right to object to any processing justified by legitimate interests based on grounds relating to your particular situation at any time. Should you decide to object to the processing of your personal data, we will stop processing personal data concerning you, unless we can demonstrate compelling reasons for continuing to process your personal data that override your interests, rights and freedoms or in the case that we establish, exercise, or defend our legal claims. You can object to direct marketing activities at any time for any reason whatsoever.
• The right to data portability: You have the right to obtain a copy of your personal data in a structured, commonly used and machine-readable format and transmit such data to another provider or have such data transmitted to another provider under certain circumstances.
• The right to withdraw consent: If you have given us your consent to process your personal data but change your mind later, you have the right to withdraw your consent at any time. The withdrawal of your consent does not affect the lawfulness of our use of your personal data before your withdrawal. If you want to withdraw your consent with regard to receiving promotional communications, you can unsubscribe through the method described in each promotional message. If you withdraw your consent, we may no longer be able to provide you with the corresponding Service.
• The right to lodge a complaint: You have the right to lodge a complaint with a competent supervisory authority about the way we handle or process your personal data, or file a lawsuit in a court with jurisdiction. Information about how to contact your local data protection supervisory authority is available here.
V. Contact Details of the European Union Representative
If you have any questions or concerns regarding our Privacy Notice or privacy practices, please submit your request through our DSR platform (https://www.realme.com/global/privacy-feedback). Or you can contact us at the address below:
Baradine Invest, S.L.
calle Poeta Joan Maragall 38, 10º B, 28020, Madrid (Spain)
Email: privacy@realmeeu.com
